Returns and Refunds Policy for FullKaart.com
Effective Date: [21/11/2024]
At FullKaart.com, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our Returns and Refunds Policy below for details on how to request a return or refund.
- Eligibility for Returns
1.1 General Conditions
To be eligible for a return:
The item must be unused, in its original packaging, and in the same condition as when you received it.
A return request must be initiated within 7 days of receiving the item.
1.2 Non-Returnable Items
The following items are not eligible for returns:
Perishable goods (e.g., food, flowers)
Personalized or customized items
Intimate products such as undergarments
Items marked as “Final Sale”
1.3 Damaged or Defective Items
If the product is damaged or defective upon arrival, please contact us within 48 hours of delivery to arrange for a replacement or refund.
- Return Process
2.1 Initiating a Return
To initiate a return:
Contact us at support@fullkaart.com with your order number, a description of the issue, and any supporting photos (if applicable).
2.2 Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., incorrect item shipped, defective product).
Ensure the item is securely packaged to prevent damage during transit.
2.3 Return Approval
Once your return is received and inspected, we will notify you of the approval or rejection of your return.
- Refunds
3.1 Refund Approval
If your return is approved, we will process your refund to the original payment method within 5-7 business days.
3.2 Partial Refunds
Partial refunds may be granted in cases where:
The item is returned after the allowed return window.
The item is not in its original condition or is missing parts.
3.3 Non-Refundable Costs
Original shipping costs are non-refundable unless the return is due to our error.
If a promotional discount was applied, refunds will reflect the discounted price.
- Exchanges
We offer exchanges for items that are defective, damaged, or incorrect. If you need an exchange, please contact us at support@fullkaart.com. - Cancellation Policy
5.1 Order Cancellation
Orders can be canceled if the request is made before the order has been shipped. Please contact us at support@fullkaart.com immediately to cancel your order.
5.2 Refund for Canceled Orders
If your order is successfully canceled, a full refund will be issued to your original payment method.
- Contact Us
If you have any questions about our Returns and Refunds Policy, please reach out to us:
Email: support@fullkaart.com
By purchasing from FullKaart.com, you agree to this Returns and Refunds Policy. We reserve the right to update or modify this policy at any time without prior notice.